Skip to content

Billing#

The Vogons run the worst bureaucracy in the galaxy. We're trying to do the exact opposite. Money conversations don't have to be complicated — everything here is clear: what you owe, what you've paid, how much credit you have.

No form is in triplicate, we promise.

Your Currency — Yours, Specifically#

Zaphod Beeblebrox had two heads and a great many addresses, which made getting his invoices to the right place an absolute nightmare. Things are far calmer for you: a company has one billing currency, and everything flows in it.

Your currency is set automatically from your country:

  • Turkey → TRY (₺)
  • EU / EEA countries → EUR (€)
  • Everywhere else → USD ($)

No need to slip a Babel fish into your ear — we already speak your currency.

Locked once, then steady

Your currency is locked at your first transaction. We do this because your invoices, your balance, and your payments all need to speak the same language — an account that's half euros and half lira does nobody any good. To change it after it's locked, just drop the VeriTeknik team a note; we'll handle it without breaking the consistency.

0% VAT for customers outside Turkey#

Services sold outside Turkey count as a service export under Turkish tax law, and are exempt from VAT (exemption code 302). In practice that means:

  • If you're a customer outside Turkey, you'll see 0% VAT on your invoice. No Vogon bureaucracy, no extra line item.
  • This is not EU VAT or your local sales tax. VeriTeknik invoices as a Turkish exporter.
  • Customers in Turkey continue to see normal Turkish VAT, as always.

No surprise conversions — Don't Panic

Prices, invoices, your account balance, your payments, refunds, and renewals are all in your single currency. You see prices in your own currency at checkout. We're not running a sneaky exchange-rate conversion behind the curtain to catch you off guard.

Your billing identity matches your country

We ask for identity details that fit your country: customers abroad aren't asked for a Turkish national ID, and companies abroad enter their own tax/VAT number. We keep the rest light.

Invoice List#

Go to Billing — your entire history at a glance.

Filter by status:

  • Unpaid — invoices waiting for payment. Paying on time is a fine habit. Perhaps not the most important rule in the universe, but easily in the top ten.
  • Paid — completed transactions. Reassuring green checkmarks. Even Deep Thought couldn't produce a more satisfying answer.
  • Cancelled — sometimes an invoice gets cancelled. In the grand scheme of things, this is insignificant — the universe is expanding anyway.

Invoices Are Issued on the Calendar#

Your recurring invoices now run on the calendar rather than in a chain: the next invoice does not wait for the previous one to be paid. It sounds like a small detail, but the opposite meant that a customer who delayed a payment also stopped being invoiced - the service was delivered, and nothing in the record said so.

The new arrangement, in three sentences:

  • No period is skipped. An invoice is issued when it is due, and periods left behind get caught up.
  • Non-payment is handled separately, at account level. The suspension clock runs from the due date of your oldest unpaid invoice. Counting from the last payment would let a small payment postpone a large debt indefinitely.
  • No invoice is issued while an account is suspended. When the account is reactivated the clock moves to that day, so a suspended period is never billed retroactively.

This applies to managed contracts and dedicated services. Self-service VPS and GSLB stay exactly as they were: there you can pay instantly by card, so the payment gate and the 7/14-day grace periods remain in place. The rule that suspended months are not invoiced afterwards applies there too (see "The moment an invoice is paid" below).

Reading the Lines on Your Invoice#

Service period: when a monthly contract starts mid-month, the first invoice's period is still a full month. A contract starting on 15 March used to show its first invoice ending on 31 March: sixteen days, at a month's price. The amount charged was always right; the label was wrong - but the same label also fed the prorated calculation on a termination refund.

Bandwidth overage: an overage line now writes three numbers separately - the committed quota, the measured usage and the overage between them. That way the figure can be traced from the invoice itself. And a service whose quota cannot be read is no longer treated as having "zero quota": instead of billing all measured traffic as overage, the case goes to our team, because that is a data correction job.

Making a Payment#

  1. Select your unpaid invoice
  2. Click Pay Now
  3. Choose your method:
    • Credit/Debit Card — processed instantly. Improbability Drive speed.
    • Bank Transfer — wire transfer, 1-2 business days. Reliable, classic, time-tested.
    • Pay from Balance — deducted instantly from your account credit. If your balance doesn't fully cover the invoice, you can top up with a card or get routed to the balance load screen.
  4. Confirm — done. That's it. Really.

After a partial payment, the card is charged only the remainder

If you have paid part of an invoice by bank transfer, the automatic charge on the due date takes only the remaining amount from your saved card, not the invoice total. If nothing remains, nothing is charged. We know this sounds obvious; we learned it was not after a customer was charged the whole invoice instead of the amount they still owed.

Overdue invoices can be paid from balance too

Past-due invoices are also payable via Pay from Balance. Being late doesn't push an invoice out of balance-payable scope — money is money.

Account Balance#

You can pre-load credit to your account. When there's sufficient balance, invoices are paid automatically — even while you sleep. Even while you're hitchhiking across the other end of the galaxy.

Auto-apply after every balance credit

Every time money lands in your balance (card top-up, 3D Secure payment, wire transfer confirmation, referral reward), the system runs a pending invoice sweep: oldest first, it automatically closes invoices that are fully coverable. No partial applies — it's either paid in full or not at all.

Morning sweep (05:45 local time)

If there's a minor balance accumulation during the day and an invoice has become fully coverable, a daily cron at 05:45 picks up the slack. Invoices close while you're having breakfast.

Wait, why is everything this simple?

Because it should be. Billing doesn't have to be a domain that challenges the complexity of the universe. We just tell you what you owe, you pay it. That's it. The Vogons don't understand this concept, but you do.

After Payment — Automatic Follow-Through#

The moment an invoice is paid, a few things happen on their own:

  • Suspended services come back on their own - VPS servers, corporate email tenants and GSLB pools suspended for non-payment are reactivated automatically as soon as no overdue invoice remains. An invoice that is not due yet does not hold them back. You get a notification; no button to hunt for.
  • Suspended months are not invoiced afterwards - while a service is suspended, no new period is billed for it. When it comes back, billing picks up from there: if an invoice you already have still covers a period that has not ended, the next invoice comes when that period ends; if not, a new period starts on the day the service is reactivated. An invoice that was already issued is not reduced or refunded for the days the service was off.
  • Related invoices updated — if a service has multiple open invoices, the system reviews all of them.
  • Audit trail — every change is written to a PCI-DSS compliant audit log.

What happens to open invoices when a service is deleted?

If you delete a VPS or GSLB pool, open (unpaid) invoices for that service are automatically cancelled. You won't be billed for a service you removed — the universe is fair about this one.