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My Account#

There was once a computer that spent seven and a half million years calculating an answer. Updating your profile is considerably faster than that — we promise.

This is your control center. Who you are, how to reach you, and how to keep your account secure — all in one place.

Profile Information#

Your profile is how we know you. Keeping it current makes life easier for both of us. (Not quite as effective as a Babel fish, but it significantly reduces miscommunication.)

What you can update:

  • Name — as it appears on your business card
  • Email address — where notifications and invoices land
  • Phone number — so we can reach you when it matters
  • Company details — needed for invoicing

Go to My Account > Profile. Changes save instantly. No seven-and-a-half-million-year wait required.

Security#

Changing Your Password#

Changing your password regularly is the simplest yet most effective security measure. If you know someone using "12345" as a password, please show them this page.

  1. Go to My Account > Security
  2. Enter your current password
  3. Set a new one — 12+ characters, mixed, unpredictable
  4. Save

What makes a good password?

A good password should be as complex as Vogon poetry but meaningful to you. 12+ characters, mix of upper/lowercase, numbers, and symbols. Your pet's name plus your birth year is not it. It should remain uncrackable even at the heat death of the universe — which, according to estimates, will be on a Thursday.

Two-Factor Authentication (2FA)#

If your password is the lock on the door, 2FA is the deadbolt. Not paranoia, just common sense. (Paranoia is thinking everyone's following you. Common sense is protecting your passwords. There's a fine line.)

  1. Go to My Account > Security
  2. Click Enable 2FA
  3. Scan the QR code with your authenticator app
  4. Enter the verification code to confirm

Don't lose your authenticator

Just as you should always know where your towel is, never lose your authenticator app. Once 2FA is enabled, a code is required at every login. If you lose access to your authenticator, our support team can recover your account after identity verification — but it takes time. Save your backup codes somewhere safe. Next to your towel, perhaps.

A backup code is single use - genuinely single

A backup code works once and burns. Even if the same code is submitted twice at the same instant, the second request does not get in: the request that loses the race writes nothing and treats the code as spent. Cross off the one you used, and generate a fresh set as you run low.

Connected Apps (MCP)#

If you have connected an application such as Claude Desktop to your account, its card lives under Settings > Agent Connections > Connected Apps (MCP). There you can see which permission groups each connection carries, its monthly spend cap, what it has spent this month and when it expires. Edit narrows or widens the envelope; Revoke access cuts the connection immediately.

How the connection is made, what you decide on the consent page and what to do when something goes wrong is covered in detail on the Connect AI Agents (MCP) page.

Turn 2FA on for agent connections

Granting an application access is a bit like having another key cut. On an account with two-factor authentication enabled, approving a new connection, widening a connection's permissions and approving an irreversible action all ask for a fresh code; once verified, you are not asked again for two hours. If it is off, the consent page reminds you politely.

An archived account cannot get back in by any route

When a customer account is archived, all access stops: no route works, requesting an e-mail sign-in link included, open sessions are dropped, and that account's connected applications are revoked too. That last part matters, because a connected application is not a session - it can keep renewing itself for months without anyone clicking anything. If the account closes, the application's access closes with it.